St Pauls
Advice Centre

About Us

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What we offer

  • Independent and impartial legal advice
  • Confidential, non-judgemental and free advice
  • Drop-in and appointment based advice sessions from our main office in St Pauls
  • Outreach sessions at various venues
  • Home visits arranged on request
  • A daily reception service providing information and a triage facility
  • Bilingual advice is available at some venues

Our Priorites

St Pauls Advice Centre has been a community resource at the heart of St Pauls for four decades. Our priorities are outlined in our strategic plan as:

  • Deliver a professional legal advice service
  • Provide an accessible and approachable service
  • Make a positive difference
  • Maintain, expand and develop services
  • Lobby for social change

Our vision is to be the advice centre that best understands and serves the needs of local people. What drives us is to improve lives and communities, and to provide high quality, independent advice services that are trusted, in an environment where people feel welcome.

Our values

Justice: We champion the legal rights of individuals. We pursue fair and just outcomes for people. We challenge discrimination and disadvantage, and tackle systemic inequality.

Approachable: We listen to and deal with people warmly and politely. Our services are accessible and available. We are open with clients, colleagues and partners.

Community: We improve the lives of local people and the wider community. We listen to and understand community needs. We are committed to supporting local people and community initiatives.

Integrity: We are honest and ethical. We are consistent with actions, principles, expectations and outcomes. Our independent and expert service is trusted by our clients, colleagues and partners.

Expertise: We are professional, organised and competent. We ensure the advice we give is accurate and up to date. We pride ourselves in supporting our experienced and skilful team.

Respect: We respect people’s differences and value diversity. Where possible we adapt our services to take account of different needs. We treat people fairly and consistently.

Impact

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History

St Pauls Advice Centre has worked in some of the most densely populated, diverse and vibrant inner city areas of Bristol for over 40 years. Here’s a potted history of our development:

1972   St Pauls Advice Centre (SPAC) opens its doors for the first time

1980   Following the St Pauls uprising, SPAC was centrally involved in developing a defence campaign which served to strengthen community links

1984   Outreach services target Black and minority ethnic people, disabled and older people helping overcome barriers to accessing rights

1998   Specialist benefits advice expanded as a result of securing one of Bristol’s first legal aid franchises

2004   Development of a unique bilingual generalist advice service

2006   Specialist debt advice team, funded by Financial Inclusion Fund

2008   Health outreach service, delivering benefits advice at local health centres

2010   Expansion of services into east Bristol as a result of the demise of East Bristol Advice Service

Today 15 people work in our team, dealing with over 3000 enquiries per year

Join us

Here is a list of current vacancies – paid and voluntary….

Trustee / Management Committee Member

We need local people to be on our management committee. This is a voluntary position.

Click here to find out more

Trustee Chairperson

Are you interested in helping to steer a successful advice centre through change, in the voluntary role of chairperson?

Click hear to find out more

 

Publications

Partners

Our commitment to work in collaboration with other agencies is key to our long term success and that of our clients.

We continue to work in partnership with other organisations, building new relationships and collaborating on joint funding opportunities, policy initiatives and service development:

Funders

Huge thanks to all our funders, without whom we wouldn’t be able to offer our much needed services:

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MAS Wessex_Water