We are looking for a highly motivated individual with excellent customer service and communication skills to join St Pauls Advice Centre (SPAC) as a Reception Administrator to cover a 12 month maternity leave period. You will need to be fluent in English and at least one local community language.
St Pauls Advice Centre aims to reduce poverty by delivering advice and advocacy services covering a range of social welfare law issues. Need has grown as the recession has increased poverty and reduced support services, and our work is now, more than ever, vital for ensuring access to justice for all.
The role involves working on reception greeting St Pauls Advice Centre clients and other visitors, helping to identify issues and dealing with requests for information. You will be responsible for answering incoming telephone calls, distributing post and messages and liaising with other team members as needed. The role also involves supporting other members of the staff with administrative tasks.
You will be fluent in English and at least one local community language, with strong interpersonal skills, and enjoy working in a diverse and challenging environment. You will also have the desire to help and support people and a willingness to get involved with the services SPAC provides.
We are looking for someone who has: excellent communication, organisational and analytical skills; is a strong team worker; and can demonstrate respect for diversity.
> Working hours: 28 hours per week
> Fixed term contract: 12 months
We offer a generous benefits package:
> Salary: £16,275 (£20,344 full time equivalent)
> Annual Leave: 24 days per year (30 days full time equivalent)
> Extra 3 days annual leave between Christmas & New Year (office closure)
> Qualifying Workplace Pension Scheme: 5% employers contribution
Please read the Guidance Notes for Candidates before completing the:
> Personal Information Form (red), and
> Competency Application Form (green), and
> Equal Opportunities form (yellow).
Follow the links below to download information relevant to this vacancy. The application forms are located in the Application Forms Pack. Please ensure you have an up to date copy of Adobe Reader Get Adobe Reader
For each form please save a copy to your computer or device before you begin to complete. As you complete the forms, please save these regularly. Please refer to the ‘read me’ file for more information or if you encounter problems. Once completed either:
> Send all three completed forms as email attachments to: firstname.lastname@example.org, or
> Print all three completed forms and post them to: St Pauls Advice Centre, 146 Grosvenor Road, Bristol, BS2 8YA.
No CV’s or agencies please.
Closing Date: Friday 18th October 2019 at 5pm
Interview Date: Monday 28th October 2019