enquiry@stpaulsadvice.org.uk 0117 955 2981

St Pauls Advice Centre

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Reception Administrator (28 hours)

We are looking for a highly motivated individual with excellent customer service and communication skills to join St Pauls Advice Centre as a Reception Administrator.

St Pauls Advice Centre aims to reduce poverty by delivering advice and advocacy services covering a range of social welfare law issues. Need has grown as the recession has increased poverty and reduced support services, and our work is now, more than ever, vital for ensuring access to justice for all.

The role involves working on reception greeting St Pauls Advice Centre clients and other visitors, helping to identify issues and dealing with requests for information. You will be responsible for answering incoming telephone calls, distributing post and messages and liaising with other team members as needed. The role also involves supporting other members of the staff with administrative tasks.

You will have strong communication and interpersonal skills and enjoy working in a diverse and challenging environment. You will also have the desire to help and support people and a willingness to get involved with the services SPAC provides.

We are looking for someone who has: excellent communication, organisational and analytical skills; is a strong team worker; speaks Somali and can demonstrate respect for diversity.

(Speaking a community language [Somali] for the post of Reception Administrator is a Genuine Occupational Requirement (GOR) as per schedule 9 of the Equality Act 2010).

We are proud of our accreditation as a Living Wage employer and we offer flexible working and a generous benefits package:

Contract terms:
> Working hours: 28 hours per week

> Permanent Contract

We offer a generous benefits package:
> Salary: £20,095.20 actual (£25,119 full time equivalent)

> Annual Leave: 30 days per year plus bank holidays (pro rata)

> Extra 3 days annual leave between Christmas & New Year (pro rata)

> Qualifying Workplace Pension Scheme: 5% employers contribution

Please read the Guidance Notes for Candidates before completing the:
> Personal Information Form (red), and

> Competency Application Form (green), and

> Equal Opportunities form (yellow).

Follow the links below to download information relevant to this vacancy. The application forms are located in the Application Forms Pack. Please ensure you have an up to date copy of Adobe Reader Get Adobe Reader

For each form please save a copy to your computer or device before you begin to complete. As you complete the forms, please save these regularly. Please refer to the ‘read me’ file for more information or if you encounter problems. Once completed either:

> Send all three completed forms as email attachments to: enquiry@stpaulsadvice.org.uk, or

> Print all three completed forms and post them to: St Pauls Advice Centre, 146 Grosvenor Road, Bristol, BS2 8YA.

No CV’s or agencies please.

Closing Date: Monday 24th June 2024 (5 pm)

Interview Date: Wednesday 3rd July 2024


Reception Administrator JD 2024

Reception Administrator PS 2024

Application forms can be downloaded by clicking the link below: (You will need to extract the files and save them to your computer)

RECEPTION Administrator Forms Pack2024

If you are unable to use Adobe Reader or other pdf reader software, an alternative is to use Google Drive. You will need to have a Google or gmail account to do this. 1. Download Forms Pack as above. 2. Log into your google account. 3. Open Drive (from Google apps menu – top right). 4. Click ‘New’ and then ‘File Upload’. 5. Select relevant file from the forms pack you saved earlier, which will then be displayed in your browser. 6. Select ‘open with’ (top centre of window) – Google will give you some options, select Lumin pdf. 7. Follow instructions and agree to a number of permissions (if you have not used Lumin pdf before). 8. File opens and you can begin complete. 9. N.B. Regularly save to your desktop or other folder on your computer.

Right to work

READ ME – completing pdf forms

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