enquiry@stpaulsadvice.org.uk 0117 955 2981

St Pauls Advice Centre

Friendly, local and here to help

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Welfare Benefits Adviser

Are you an experienced Welfare Benefits Adviser looking for a new and satisfying role?

At St Pauls Advice Centre we fight poverty and injustice in the community by providing professional advice and equipping people with knowledge and skills so that they and access their rights and fulfil their obligations.

We are looking for someone experienced, purposeful and with great people skills to join our well-established, ambitious community advice centre as a Welfare Benefits Adviser. You will engage with clients in a variety of ways to deliver information, advice and guidance on welfare benefits issues to appeal level.

This is an exciting time to join our small team as we embark on a number of projects to increase our reach and impact in the community. Your role as Welfare Benefits Adviser will also include the development and delivery of our Advocato volunteer programme where you will offer guidance and support to a small group of volunteers helping vulnerable clients’ complete forms and attend assessments.

You will have proven experience within a similar adviser role, and outstanding communication skills, both verbal and written, with all manner of people. You will demonstrate a detailed knowledge of law and practice relevant to Welfare Benefit entitlements and show empathy and understanding of the issues faced by our clients who represent a range of diverse backgrounds and communities. You will also able to show us that you have excellent problem solving, organisational and team working skills.

We describe St Pauls Advice Centre as friendly, local and here to help – if that sounds like you too, we look forward to receiving your application.


We are proud of our accreditation as a Living Wage employer and we offer flexible working and a generous benefits package:

Contract terms:
> Working hours: 35 hours per week (28 hours per week is optional alternative subject to negotiation)

> Permanent contract

We offer a generous benefits package:
> Salary: £27,905

> Annual Leave: 30 days per year

> Extra 3 days annual leave between Christmas & New Year (office closure)

> Qualifying Workplace Pension Scheme: 5% employers contribution

Please read the Guidance Notes for Candidates before completing the:
> Personal Information Form (red), and

> Competency Application Form (green), and

> Equal Opportunities form (yellow).

Follow the links below to download information relevant to this vacancy. The application forms are located in the Application Forms Pack. Please ensure you have an up to date copy of Adobe Reader Get Adobe Reader

For each form please save a copy to your computer or device before you begin to complete. As you complete the forms, please save these regularly. Please refer to the ‘read me’ file for more information or if you encounter problems. Once completed either:

> Send all three completed forms as email attachments to: enquiry@stpaulsadvice.org.uk, or

> Print all three completed forms and post them to: St Pauls Advice Centre, 146 Grosvenor Road, Bristol, BS2 8YA.

No CV’s or agencies please.

Closing Date: Monday 9th March 2020 at midday
Interview Date: Friday 20th March 2020

Selection Process – GUIDANCE NOTES FOR CANDIDATES

Welfare Benefits Adviser JD 2020

Welfare Benefits Adviser PS 2020

Right to work

Application forms can be downloaded by clicking the link below: (You will need to extract the files and save them to your computer)

Welfare Benefits Adviser Forms Pack 2020

READ ME – completing pdf forms

If you are unable to use Adobe Reader or other pdf reader software, an alternative is to use Google Drive. You will need to have a Google or gmail account to do this. 1. Download Forms Pack as above. 2. Log into your google account. 3. Open Drive (from Google apps menu – top right). 4. Click ‘New’ and then ‘File Upload’. 5. Select relevant file from the forms pack you saved earlier, which will then be displayed in your browser. 6. Select ‘open with’ (top centre of window) – Google will give you some options, select Lumin pdf. 7. Follow instructions and agree to a number of permissions (if you have not used Lumin pdf before). 8. File opens and you can begin complete. 9. N.B. Regularly save to your desktop or other folder on your computer.

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